At Countdown for Coming Soon & Maintenance Mode Pro, we are committed to providing high-quality software that helps you build anticipation and capture leads effectively. We firmly believe in the value of our product, but we also understand that it may not work perfectly for everyone in every unique environment.
Therefore, we offer a comprehensive 14-Day Money-Back Guarantee. Please read the terms of our refund policy carefully below.
1. CONDITIONS FOR A REFUND
We will gladly issue a full refund within 14 days of your original purchase if you meet the following conditions:
- You are experiencing technical issues with the Pro software that prevent it from functioning as advertised.
- You have contacted our support team at here and allowed us a reasonable timeframe (at least 48 hours) to attempt to resolve the issue.
- The issue is not caused by third-party plugins, highly customized themes, or server configurations that violate our minimum system requirements.
- Your request is made within exactly 14 days from the moment the purchase transaction was completed.
2. NON-REFUNDABLE CASES
To protect our business from abuse, we reserve the right to decline refund requests in the following scenarios:
- Change of Mind: You simply changed your mind, decided you do not need the product, or found an alternative after purchase.
- Lack of Features: The software does not include a feature that is not explicitly mentioned on our sales page or documentation. (Please review the feature list carefully before buying).
- Renewals & Upgrades: Refunds apply only to initial, new license purchases. Annual license renewals or plan upgrades are not eligible for refunds.
- Promotional Sales: You request a refund simply because the product went on sale or a discount code became available shortly after your purchase.
3. HOW TO REQUEST A REFUND
If you have worked with our support team and your issue remains unresolved, please follow these steps:
- Send an email to at here with the subject line “Refund Request – [Your Order Number]”.
- Include the email address used for the purchase and a brief explanation of why the software did not meet your expectations.
- Our billing team will review your request. If approved, the refund will be processed back to your original payment method.
4. PROCESSING TIME
Once a refund is initiated from our end, please allow 3 to 7 business days for the funds to appear in your bank account or credit card statement, depending on your financial institution.
5. EFFECT OF CANCELLATION
Upon receiving a refund, your Pro license key will be immediately deactivated. You must uninstall and delete all copies of the Pro version of the software from your websites and servers. Continued use of the Pro software after a refund is strictly prohibited and a violation of our Terms of Service.
6. CHARGEBACKS AND DISPUTES
We ask that you contact us directly to resolve any billing issues. Unwarranted credit card chargebacks or PayPal disputes filed without first contacting our support team will result in an immediate and permanent ban from using our products and services, and the dispute will be contested with evidence of product delivery.